Front Office Associate

About the role

As a Front Office Associate you will be the first point of contact for guests, handling check‑ins, check‑outs and guest inquiries, and ensuring a warm, seamless experience throughout their stay.

Key responsibilities

• Greet guests, complete the check‑in process, verify details, assign rooms, issue keys and provide welcome materials.
• Process check‑outs, verify charges, handle payments, issue receipts and operate the point‑of‑sale system accurately.
• Provide comprehensive information on hotel offerings, room types, rates, promotions and local attractions.
• Promote hotel services and use up‑selling techniques to maximize revenue.
• Respond promptly to guest requests, resolve concerns with care and urgency, and manage communications effectively.

Required profile

• Previous experience in a guest service or front office role within the hospitality industry.
• Strong communication and interpersonal skills, with the ability to handle inquiries and complaints professionally.
• Ability to work flexible hours, including nights, weekends and holidays.
• Positive attitude and genuine passion for delivering exceptional guest service.
• Proficiency in English; additional languages are a plus.

Required skills

• Proficiency with hotel property management systems (PMS).
• Experience using point‑of‑sale (POS) systems.
• Ability to multitask and remain calm in a fast‑paced environment.