Front Office Associate – Guest Services

About the role

You will be the first point of contact for guests, ensuring smooth check‑ins, check‑outs and handling inquiries throughout their stay. You will make guests feel welcome, meet their needs and resolve issues promptly, delivering memorable hospitality experiences.

Key responsibilities

• Deliver a warm welcome by greeting guests, completing check‑in, verifying details, assigning rooms, issuing keys and providing welcome materials or bell service assistance.
• Support efficient check‑out by processing departures, verifying charges, handling payments, issuing receipts and using the point‑of‑sale system accurately.
• Provide hotel and local knowledge, demonstrating comprehensive understanding of room types, rates, promotions and area information to assist guests.
• Promote hotel services using up‑selling techniques to recommend amenities and maximize revenue.
• Delight guests by responding to requests, resolving concerns promptly and managing communications effectively.

Required profile

• Previous experience in a guest service or front office role within the hospitality industry.
• Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
• Proficiency in hotel property management systems (PMS) and general front office procedures.
• Excellent multitasking abilities and composure in a fast‑paced environment.
• Proficiency in English; additional languages are a plus.
• Flexibility to work nights, weekends and holidays.
• Positive attitude and genuine passion for delivering exceptional guest service.