Customer Support Executive

About the role

The Customer Support Executive will handle inbound customer calls, WhatsApp, email and other channels, providing professional assistance in fluent English. The role requires taking ownership of issues, coordinating with internal teams, and ensuring each customer receives the right support.

Key responsibilities

• Handle customer queries via phone, WhatsApp, email and other support channels.
• Provide clear, accurate solutions to product, usage, troubleshooting and service questions.
• Own escalations, follow them through to resolution and keep customers updated.
• Collect feedback, encourage genuine reviews and relay actionable insights to management.
• Maintain accurate records of conversations, complaints and resolutions, and generate regular support reports.

Required profile

• Excellent spoken English (mandatory).
• Strong verbal and written communication skills.
• Patient, empathetic and polite when dealing with customers.
• Ability to manage escalations without getting overwhelmed.
• Good follow‑up, coordination and ownership mindset.

Required skills

• Google Sheets/Excel
• WhatsApp
• Email

What we offer

• Opportunity to work with a fast‑growing consumer technology brand.
• Direct interaction with customers to understand consumer behaviour.
• Exposure to e‑commerce and D2C operations.
• Potential for increased responsibilities as the company expands.