Customer Support Executive – International Voice/Chat

About the role

We are seeking dynamic and customer‑centric professionals to join our Customer Support team. The ideal candidate should possess excellent communication skills, a passion for delivering exceptional customer service, and the ability to resolve customer queries efficiently across multiple channels.

Key responsibilities

• Handle customer interactions through phone, email, and chat channels.
• Provide accurate and timely responses to customer inquiries.
• Resolve customer concerns while ensuring a high level of customer satisfaction.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with internal stakeholders to address customer issues effectively.
• Adhere to service quality standards, productivity metrics, and company policies.
• Identify customer needs and provide appropriate solutions.
• Build and maintain positive customer relationships through professional communication.

Required profile

• Graduate/Undergraduate in any discipline.
• Freshers and candidates with up to 2 years of experience are welcome.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and problem‑solving abilities.
• Comfortable working in rotational shifts, including night shifts.

Required skills

• Basic computer applications.
• Data entry.