Customer Support Associate – International Voice Process

About the role

WNS is seeking a Customer Support Associate to join its International Voice Process team in Bangalore. The role involves handling inbound and outbound calls for global clients, delivering prompt and accurate solutions, and upholding high standards of professionalism.

Key responsibilities

• Handle inbound and outbound customer calls for international clients.
• Provide accurate, timely resolutions to customer queries and concerns.
• Maintain high standards of customer service and professionalism.
• Follow defined processes, quality standards, and compliance requirements.
• Document interactions and update relevant systems.
• Achieve process‑specific KPIs such as productivity, quality, customer satisfaction, and adherence.

Required profile

• Graduation is mandatory.
• Minimum 1 year of experience in an International Voice Process.
• Excellent verbal and written communication skills in English.
• Strong customer‑handling and problem‑solving abilities.
• Willingness to work rotational shifts, including night shifts.
• Insurance industry experience is an added advantage.
• Freshers, candidates with less than 1 year experience, and B.E./B.Tech graduates are not eligible.

Required skills

What we offer

• Full‑time employment with a leading global BPM company.
• Exposure to international clients and diverse business processes.
• Opportunities for growth in a technology‑driven environment.