Customer Service Representative – Voice/Chat (Pune)

About the role

We are seeking enthusiastic, customer‑focused individuals to join our Voice/Chat team in Pune. The role involves handling inbound and outbound interactions, providing accurate information, and ensuring a positive experience for every customer.

Key responsibilities

• Manage inbound and outbound customer contacts via phone, email, chat, or other channels.
• Respond to inquiries promptly and professionally.
• Resolve complaints, escalating complex issues when necessary.
• Maintain accurate records of all interactions and transactions.
• Provide product, service, and process information to customers.
• Adhere to company policies, quality standards, and service guidelines.
• Achieve individual and team performance targets.
• Collaborate with internal departments to ensure timely issue resolution.
• Build and sustain positive customer relationships.

Required profile

• Graduate or undergraduate (as per company requirements).
• Excellent verbal and written English communication.
• Basic computer proficiency with MS Office.
• Strong problem‑solving and interpersonal abilities.
• Ability to thrive in a fast‑paced environment.
• Customer‑centric attitude and willingness to learn.

Required skills

• MS Office

What we offer

• Competitive salary and performance incentives.
• Training and career development programs.
• Supportive work environment with growth opportunities.