Chat Support Executive (Night Shift)
Artech L.L.C. · Hyderabad
Job description
About the role
We are looking for a customer‑focused Customer Service Representative (Chat Support) to deliver high‑quality support through digital chat platforms. The role requires strong written communication skills, attention to detail, and the ability to resolve customer queries efficiently while handling inbound interactions with professionalism and empathy.
Key responsibilities
- Handle inbound customer interactions via chat with professionalism and empathy.
- Understand customer issues and provide accurate, timely resolutions.
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
- Document chat interactions clearly and accurately in internal systems.
- Manage multiple chat conversations simultaneously.
Required profile
- Strong written communication skills in English.
- Ability to manage multiple chat conversations simultaneously.
- 0–2 years of customer service experience (chat support preferred); freshers welcome.
- Exposure to healthcare, insurance, or managed care processes.
- Familiarity with CRM tools or chat platforms.
Required skills
- CRM tools
- Chat platforms
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Published 3 days ago
Expires 1 month from now
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Artech L.L.C.
Hyderabad
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