Call Centre Executive

About the role

We are looking for a full‑time Call Centre Executive to join our team in Kochi. The role involves handling inbound and outbound calls, providing accurate information about our products and services, and ensuring a positive customer experience.

Key responsibilities

• Handle incoming and outgoing customer calls.
• Respond to inquiries and provide accurate product/service information.
• Resolve customer issues and document interactions in the system.
• Escalate complex concerns to the appropriate team when necessary.
• Promote relevant services following standard scripts and procedures.
• Meet individual and team performance targets.
• Collaborate with colleagues and supervisors to maintain service standards.
• Adhere to call centre protocols and support a positive customer experience.

Required profile

• Strong customer‑facing skills with a focus on support and service.
• Excellent verbal and written communication suitable for high‑volume call environments.
• Experience or familiarity with contact centres, call handling systems, and performance metrics.
• Basic sales skills to identify customer needs and inform them about relevant products or services.
• Ability to work on‑site in Kochi, maintain punctuality, and adapt to shift‑based schedules.
• Comfortable using computers, CRM tools, and telephony systems; quick learner of new software.
• Problem‑solving attitude, patience, and resilience when handling diverse customer interactions.
• Minimum high school diploma or equivalent; prior call centre or customer service experience is an advantage.

Required skills

• CRM tools
• Telephony systems
• Call handling systems