Associate Specialist, Customer Operations

About the role

Analog Devices, a global semiconductor company, is hiring an Associate Specialist, Customer Operations in Gandhinagar. The role sits at the interface of customer demand, supply chain planning and operations, supporting demand monitoring, exception handling and continuous improvement. It is a day shift position with no travel required.

Key responsibilities

• Analyze customer demand, forecast, backlog and order booking trends to identify risks and opportunities.
• Support demand signal monitoring and investigate discrepancies between customer demand and system-generated orders.
• Monitor system transactions and exceptions, including EDI/IDOC processing failures.
• Investigate process gaps and work with stakeholders to drive corrective actions.
• Support initiatives to improve customer experience, operational efficiency and planning performance, and take part in automation and continuous improvement projects.
• Create weekly and monthly performance reports and dashboards using Tableau and SQL-based reporting.
• Analyze large datasets and turn findings into actionable business insights.
• Work with Customer Service, Planning, Supply Chain, IT, Sales and Operations teams, and coordinate with global stakeholders on issue resolution.
• Write SQL/PLSQL queries to extract, validate and analyze data, and use Excel and analytical tools to automate manual processes.
• Support new analytics and automation initiatives using Python, Power BI, Tableau and other digital tools.

Required profile

• Equivalent bachelor's degree with 1-3 years of experience in supply chain analytics and production planning.
• Ability to work independently in a fast-paced, agile environment with tight deadlines.
• Flexible, pragmatic and collaborative team player who can engage stakeholders at all levels; exposure to the automotive supply chain is beneficial.
• Strong analytical skills are essential.

Required skills

• Hands-on SQL and PL/SQL
• Tableau and Power BI
• Basic and advanced Excel
• SAP