Assistant Front Office Manager

About the role

The Assistant Front Office Manager will support the efficient operation of the front office department at Hyatt Centric MG Road Bangalore, ensuring alignment with Hyatt International’s corporate strategies and brand standards while delivering exceptional service to guests, employees and owners.

Key responsibilities

• Assist the Front Office Manager in daily supervision of front desk operations, including check‑in, check‑out and guest services.
• Monitor and maintain service standards, ensuring compliance with brand guidelines.
• Coordinate with housekeeping, reservations and other departments to guarantee seamless guest experiences.
• Handle guest inquiries, complaints and special requests promptly and professionally.
• Prepare reports, schedules and administrative documents as required.

Required profile

• University degree or diploma in Hospitality or Tourism Management.
• Minimum of 2 years’ experience in a similar Assistant Front Office Manager role.
• Strong problem‑solving abilities and excellent administrative skills.
• Effective interpersonal and communication skills.

Required skills

• Hospitality operations management.
• Guest service excellence.
• Administrative and reporting proficiency.