Account Manager – FinTech

About the role

As an Account Manager at Ignosis, you will be the primary point of contact for our valued clients, understanding their needs, ensuring satisfaction with our products, and driving growth and retention.

Key responsibilities

• Build and maintain strong, trust‑based relationships with clients, serving as their main point of contact.
• Conduct thorough needs assessments to align Ignosis solutions with client business goals.
• Develop deep knowledge of Ignosis products and communicate their value propositions.
• Identify upselling and cross‑selling opportunities based on evolving client needs.
• Address client inquiries, concerns, and issues promptly, coordinating with internal teams for resolution.
• Act as client advocate within Ignosis, conveying feedback to inform product improvements.
• Proactively manage client renewals to ensure high retention and long‑term partnerships.
• Collaborate with Sales, Product, and Support teams to deliver a seamless client experience.
• Travel frequently to client sites to understand product usage and explore cross‑selling opportunities.

Required profile

• 3+ years of account management experience in the FinTech sector (banking, NBFCs, etc.).
• Strong understanding of financial concepts and industry trends.
• Excellent communication and interpersonal skills with the ability to build rapport.
• Proven ability to resolve client issues effectively and timely.
• Passion for delivering exceptional client service and exceeding expectations.
• Collaborative mindset and ability to thrive in a dynamic, fast‑changing environment.

What we offer

• Opportunity to contribute to the next wave of FinTech growth in India, working on Digital Public Infrastructure initiatives.
• High exposure to the CEO and Founder, participating in strategic problem‑solving.
• Collaboration with leading banks, NBFCs, and FinTech players across the country.
• Industry‑competitive compensation package.