Territory Service Representative

About the role

We are seeking a Territory Service Representative to manage end‑to‑end shipment handling within an assigned delivery area. The role involves loading, scanning, delivering, and collecting shipments while ensuring accurate documentation and customer acknowledgment.

Key responsibilities

• Unload bags from vehicles and scan shipments upon arrival.
• Outscan shipments according to the delivery route and deliver them to the correct address.
• Obtain customer acknowledgment for each delivery and update undelivered status when necessary.
• Hand over undelivered shipments and cash‑on‑delivery amounts to the supervisor on the same day.
• Perform timely pickups at customer locations respecting cut‑off times.
• Count shipments, obtain customer acknowledgment for counted items, and record the data.
• In‑scan shipments after returning to the office, enter data into the system, and manage onward connections.

Required profile

• Physical ability to unload and handle bags of shipments.
• Capability to follow delivery routes and adhere to scheduled cut‑off times.
• Strong attention to detail for accurate scanning and data entry.
• Good customer service skills to obtain acknowledgments and handle cash on delivery.

Required skills

• Barcode scanner operation
• Data entry