Sales Advisor – Retail Store

About the role

As a Sales Advisor you will be the front‑line ambassador of H&M, delivering an exceptional shopping experience while supporting store performance. You will combine product knowledge with a customer‑first attitude to help shoppers find the right pieces and enjoy a welcoming environment.

Key responsibilities

• Provide excellent customer service, assisting shoppers and answering product queries.
• Fold, hang, display and merchandise garments to maximise sales opportunities.
• Process, stock and replenish merchandise on the sales floor and in the stockroom.
• Open, unpack and label new arrivals, applying security tags as required.
• Handle customer purchases, returns and cash register operations efficiently.

Required profile

• Team‑player with a proactive, helpful attitude.
• Positive, optimistic mindset and strong communication skills.
• Flexible and able to adapt quickly to changing customer needs.
• Initiative‑driven, capable of addressing customer requests independently.
• Socially confident, fostering positive interactions with colleagues and shoppers.

Required skills

What we offer

• Full‑time position at the Gangtok store.
• Access to a staff discount card usable across all H&M Group brands.
• Global benefits and development opportunities within the H&M Group.