Customer Service Specialist (B2B)

About the role

We are looking for a Customer Service Specialist to support our B2B clients in the IT hardware sector. The role requires strong communication abilities and a solid understanding of hardware products, enabling you to address client needs effectively.

Key responsibilities

• Provide timely and professional assistance to B2B customers regarding IT hardware products.
• Communicate clearly with stakeholders at all organizational levels.
• Take ownership of issues and work independently to resolve them.
• Maintain accurate records of customer interactions and follow‑up actions.

Required profile

• Awareness and knowledge of the IT industry, specifically hardware products.
• 1‑3 years of experience in a B2B customer service environment.
• Excellent written and verbal communication skills in English.
• Ability to work independently and take ownership of tasks.

Required skills

• IT hardware knowledge