Customer Service Executive

About the role

We are looking for a motivated Customer Service Executive to join our team in Navi Mumbai. The role involves providing professional assistance to banking customers, ensuring a high standard of service, and adhering to established processes.

Key responsibilities

• Handle customer queries professionally via phone, email, or chat.
• Assist customers with banking‑related support, including account information and transaction issues.
• Maintain quality customer service standards and meet performance targets.
• Follow process guidelines and escalation matrix to resolve issues efficiently.

Required profile

• Graduation with results mandatory.
• 6 months to 1 year of relevant experience.
• Average communication skills with a good understanding of English (V3 level).
• Willingness to work rotational shifts and rotational weekly offs.

Required skills