Cluster Collections Manager – Chandigarh

About the role

The Cluster Collections Manager will lead a team of Collection Executives in Chandigarh, coordinating with third‑party recovery agencies to drive the collections process for the assigned cluster. You will own portfolio health, ensure compliance with internal and regulatory guidelines, and contribute to a superior client experience.

Key responsibilities

• Lead, coach and supervise a team of Collection Executives, providing guidance to meet targets.
• Monitor and manage key performance indicators such as resolution rates and delinquency buckets.
• Take ownership of the portfolio's delinquency rates and implement strategies to control roll rates and reduce bucket‑wise delinquencies.
• Develop and execute collections strategies tailored to the specific nature of overdue accounts in the cluster.
• Ensure strict adherence to collections processes, SOPs, and regulatory compliance.
• Conduct daily monitoring, regular reviews, and prepare performance reports with insights and recommendations.

Required profile

• Proven leadership ability to motivate and guide a collections team.
• Strong analytical skills with a data‑driven decision‑making approach.
• Excellent communication and stakeholder management skills.
• Detail‑oriented mindset with a focus on compliance and process adherence.

Required skills