Virtual Patient Care Coordinator

About the role

We are looking for a Virtual Patient Care Coordinator to support a U.S.-based behavioral health organization. This non‑clinical, administrative position is fully remote and async‑first, focusing on scheduling, communication, and accurate record‑keeping to enhance the patient experience.

Key responsibilities

• Schedule, confirm, and manage patient appointments.
• Respond to patient inquiries via email and live calls.
• Maintain accurate records in the Electronic Health Record (EHR) system.
• Support intake, rescheduling, and follow‑up administrative tasks.
• Ensure all communications comply with HIPAA and privacy standards.
• Maintain organized internal documentation and notes.
• Assist with internal reporting and data tracking for operational visibility.
• Collect and verify insurance information and pre‑visit assessments.

Required profile

• 1–2 years of experience in a patient‑facing role.
• Strong written and verbal English communication skills.
• Solid understanding of HIPAA compliance and patient confidentiality.
• Ability to work independently in a remote, async‑first environment.
• Experience in behavioral or mental health settings is strongly preferred.

Required skills

• Microsoft Office suite.
• Electronic Health Record (EHR) systems.
• Appointment scheduling software.
• Patient communication via email and phone.
• Familiarity with US insurance processes.

What we offer

• Competitive monthly compensation ranging from $600 to $800 USD.