Process Associate – Shift Management & Training

About the role

Amazon is a highly data‑driven company that relies on efficient fulfillment center operations to deliver orders on time and with quality. As a Process Associate you will mentor and guide a team of associates, ensuring safety, quality and productivity standards are met.

Key responsibilities

• Administer daily shift activities, including job allocation and associate scheduling.
• Monitor and mentor associates on productivity, quality, and safety metrics.
• Track count status, resolve queue issues, and implement action plans for shift quality.
• Develop and deliver training and development plans for team members.
• Conduct daily 4M and 5S audits of workstations.
• Act as a stand‑in for the Area Manager when required.

Required profile

• Minimum 1 year of experience with Microsoft Office products.
• High school diploma or equivalent.
• Willingness to work flexible schedules, including weekends, nights, and holidays.
• Physical ability to lift up to 49 lb, stand or walk for up to 12 hours, and perform frequent push, pull, squat, bend, and reach motions.

Required skills

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

What we offer

• An inclusive culture that supports employees with disabilities.
• Opportunities to grow within a global, innovative organization.