Operations Staff

About the role

The Operations Staff member will support end‑to‑end shipment handling, ensuring timely loading, delivery, and pickup of parcels while maintaining accurate documentation and a customer‑focused attitude.

Key responsibilities

• Load shipments according to delivery routes and maintain proper tallies.
• Deliver parcels to the correct customers and complete POD/FOD/DOD/COD processes.
• Prepare and manage delivery run sheets and apply correct status codes for undelivered items.
• Meet Estimated Delivery Dates (EDD) and Service Quality (SQ) targets.
• Hand over COD/DOD/FOD collections on the same day and transfer undelivered shipments to the supervisor.
• Execute appointment delivery processes and adhere to a professional dress code.
• Perform pickups following SOPs, respecting cut‑off times, and generate airwaybills.
• Tally shipments at customer locations against invoices and collect required regulatory paperwork.
• Complete pickup sheets, inspect package condition at pickup, and ensure timely connection to the next location.

Required profile

• Strong attention to detail for accurate tallying and documentation.
• Customer‑centric mindset with professional appearance.
• Ability to follow standard operating procedures and meet delivery deadlines.
• Physical stamina for loading and handling parcels.

Required skills