International Voice Process Executive – Walk‑In Hiring

About the role

Infosys BPM is seeking enthusiastic individuals to join its International Voice Process team. The positions involve providing 24/7 voice support to customers across the globe, handling queries, and ensuring a high‑quality service experience.

Key responsibilities

• Answer inbound and make outbound calls for international customers.
• Resolve customer issues with empathy and professionalism.
• Troubleshoot problems and deliver accurate solutions promptly.
• Adhere to quality standards, process guidelines, and performance metrics.
• Work rotational shifts, including US night shifts.

Required profile

• Graduates with 0‑5 years of experience.
• Strong verbal communication skills in English.
• Customer‑centric attitude and problem‑solving mindset.
• Willingness to work in a fast‑paced, rotational shift environment.

Required skills

What we offer

• Full‑time permanent employment.
• On‑site work at Pune or Bangalore offices.
• Extensive training and upskilling programs.
• Opportunities for fast‑track career growth in tech support and customer success.