Customer Service Executive

About the role

We are looking for a proactive Customer Service Executive to lead our customer service department. In this role you will oversee daily operations, resolve escalated issues and work closely with other teams to ensure a seamless customer experience.

Key responsibilities

• Manage and supervise the day‑to‑day activities of the customer service team.
• Handle escalated complaints and inquiries, ensuring professional and timely resolutions.
• Coordinate with cross‑functional departments to maintain high levels of customer satisfaction.
• Develop and implement strategies aimed at improving the overall customer experience.
• Use advanced Excel skills to analyse service data and prepare reports for senior management.

Required profile

• At least 3 years of experience in back‑office or similar customer service roles.
• Proven ability to lead a team and drive performance improvements.
• Strong communication skills with the capacity to manage difficult customer interactions.
• Bachelor’s degree in Business Administration or a related field (preferred).
• Relevant customer‑service certifications are a plus.

Required skills

• Advanced proficiency in Microsoft Excel for data analysis and reporting.