Bellman

About the role

The Bellman is the first point of contact for guests arriving at Novotel Mumbai Juhu Beach. You will greet visitors with professionalism and warmth, ensuring a seamless and memorable start to their stay.

Key responsibilities

• Welcome guests upon arrival, providing courteous assistance.
• Handle luggage, store items securely, and deliver them to guest rooms.
• Escort guests to their rooms while highlighting hotel facilities and services.
• Coordinate closely with Front Office and Concierge teams to ensure smooth operations.
• Respond promptly to guest requests and support them courteously.
• Maintain an organized and welcoming lobby and entrance area.
• Assist with transportation arrangements and guest departures.
• Uphold the highest standards of luxury hospitality and guest service at all times.

Required profile

• Excellent interpersonal skills with a friendly and professional demeanor.
• Ability to work efficiently in a fast‑paced, guest‑focused environment.
• Strong attention to detail and commitment to maintaining a tidy lobby area.
• Team player who can coordinate effectively with other hotel departments.

Required skills