Assistant Manager – Housekeeping

About the role

The Assistant Manager – Housekeeping will support the Assistant Executive Housekeeper in overseeing all housekeeping operations at Roswyn, a Morgans Originals hotel. The role ensures high standards of cleanliness, guest satisfaction, and efficient team performance across the property.

Key responsibilities

• Assist in directing daily housekeeping activities, assigning duties, and inspecting work quality.
• Investigate and resolve guest complaints related to housekeeping services and equipment.
• Develop and enforce standards, procedures, and work schedules for the housekeeping team.
• Coordinate with other hotel departments to maintain seamless service delivery.
• Support budgeting, cost control, inventory management, and financial reporting for the department.
• Motivate, train, and develop staff, ensuring compliance with safety and service standards.

Required profile

• Degree or diploma from a recognized institution.
• 5‑6 years of housekeeping experience in a luxury or lifestyle hotel.
• Minimum 2 years in a team‑leader or supervisory role.
• Strong people‑management skills and ability to interact with leadership, guests, and stakeholders.
• Confident communicator with attention to detail and a creative approach to guest experience.

Required skills

What we offer

• Opportunities for career progression within a global hospitality brand.
• Competitive salary and comprehensive healthcare benefits.
• Additional perks across the Ennismore family of brands.
• Learning and development programs to broaden skill sets.